Where does Rhinegeist distribute?

Currently, we distribute our beers and ciders in Ohio, Kentucky, Indiana, Illinois, Michigan, Pennsylvania, Tennessee, West Virginia, and Wisconsin.

If I don’t live in one of those places, can Rhinegeist ship me beer?

Nope! We’d recommend phoning a friend or using an external service (like Tavour!).

Can I host an event at the brewery?

Yes! If you are interested in booking one of our private events spaces, please visit our Private Events page.

Is there food available at the brewery?

We proudly offer pizza, wings, desserts and more from the Mac’s Pizza vending machine (!) conveniently located in the Taproom. Additionally, grab-and-go snacks are available at the bar, or feel free to bring your local favorites with you to our taproom! Historic Findlay Market is just a short walk from the brewery.

Is there parking available at the brewery?

Rhinegeist is located in the urban Over the Rhine district of Cincinnati. There is a free parking lot located directly across from the brewery on Elm St. and limited street parking in the area around the brewery. Paid parking lots are located at nearby Findlay Market, in the new Findlay Garage, and at the corner of Dunlap St. and Henry St. Please plan extra time to find parking during weekends and special events!

Does Rhinegeist have tours?

Yes! We’re currently offering a handful of standard facility tours on weekends and accepting sign ups in person on a first come first serve basis. The current schedule is:

Wednesday: 6:00 pm
Thursday: 5:00 & 6:00 pm
Friday: 5:00 & 6:00 pm
Saturday: 1:00, 2:00, 3:00, & 4:00 pm
Sunday: 1:00, 2:00, & 3:00 pm
(Schedule subject to change.)

For more information about tours, email tours@rhinegeist.com!

BOOK A TOUR

Can we bring kids into the brewery?

Kids are more than welcome to visit the brewery! All children must be accompanied by an adult at all times. On Fridays and Saturdays, a valid 21+ ID is required for entry after 8pm.

Are dogs allowed inside of the brewery?

Unfortunately, dogs are not permitted inside the brewery. Given the nature of our business, we need things kept highly sanitary.

Can I purchase kegs through the brewery?

We keep a small inventory of kegs to be sold through our taproom. If you are interested in making such a purchase please email orders@rhinegeist.com so we can confirm the availability and reserve the keg(s).

Do you sell beer to-go at the brewery?

Yes! We sell cans at our taproom merch store. You can also use our Beer Finder to find our brews in the market.

Do you offer growler or crowler fills?

Yes! Typically, if a beer or a cider is on tap, it can also be put in a growler or crowler to go (unless otherwise noted at the bar!).

Do you have a public elevator?

Rhinegeist is accessible. We have a public elevator that is available during normal business hours. To access this elevator, you will use our Private Events entrance located just south of our main entrance (Look for the Rhinegeist Mural on our Loading Dock door!). We ask that you be mindful of any Private Event that could be in progress. Take the elevator to the 2nd floor, and exit to the right. The Taproom will be through the staircase.

Are Rhinegeist Beverages gluten-free?

No. All of our Fruited Hard Beverages contain malt product, which is known to contain gluten.

Are your ciders (e.g. Zappy, Swizzle) gluten-free?

Our ciders are not certified gluten-free as they are brewed on equipment shared with beer and may contain malt. We do everything to make sure the cider product stays away from any gluten (i.e. tanks, canning lines, and beer lines are thoroughly cleaned and sanitized before switching between products), but cannot guarantee that it does.

What is your return and exchange policy?

Unworn items in new condition can be returned or exchanged within 30 days of the original purchase. In order to return items, we need a copy of your original receipt or packing slip. All refunds will be processed to the original form of tender.

Final sale items are not eligible to be returned or exchanged.

If you have any additional questions about the eligibility of your items to be returned or exchanged you can reach out to merchandise@rhinegeist.com.

When making a return or exchange, what is considered “new condition”?

New condition means the item has not been worn (with the exception of trying on), has not been washed, and does not have any residual odors or residues (e.g. pet hair, deodorant stains).

Items are subject to the discretion of the merchandise staff, and can be rejected for return or exchange.

Where can I return or exchange my purchases?

We can process qualifying returns and exchanges at the merchandise booth in our taproom.

If you are not local, we can process returns and exchanges through the mail. Please reach out to merchandise@rhinegeist.com with your order number to find out more about mail-in returns/exchanges.

What do I do if the item I purchased is damaged?

Please get in touch at merchandise@rhinegeist.com. We want every customer to receive merchandise at its top quality. If you are not satisfied with what you purchased please contact us so we can help resolve the issue.

My order hasn’t been delivered yet and my USPS tracking information isn’t helpful, who should I contact?

Please note that once orders have left the brewery they are in the hands of USPS and we cannot guarantee there will not be delays. Reaching out directly to your local USPS branch is a great first step, and we are happy to help you with any additional shipping issues. We handle each shipping issue individually and will help you as best we can.

I’m looking for something that I can’t find in your online or taproom store. Do you have additional items available for purchase?

Everything you see in our taproom and online stores is what we have available for purchase now. If you want to stay up to date on our offerings please follow us on social media and sign up for our newsletter!

Can I have beer shipped to my house?

Unfortunately we cannot ship beer via any postal service. We do offer in store pick up and limited local delivery for all of your beer purchasing needs!

What beer can I purchase in store at the brewery?

All of our current offerings are listed on Untappd and the beer finder page on our website.

How do I book a Private Event?

Have a look at our Private Events page, and when you’re ready let us know!

INQUIRE

What makes events at Rhinegeist different from other venues?

We prioritize a hands-on, unique-to-the-individual experience for each of our clients, from booking and detailing to serving your guests on the day of the event. We take care to curate a memorable experience with our team of expert coordinators and bartenders.

What can I expect when scheduling a tour of Rhinegeist’s venues?

Rhinegeist celebrates Over-the-Rhine’s & Downtown Cincinnati’s rich history, and our venues offer an extension of those historic characteristics. Each space has its own personality and is designed to give you the flexibility to decorate the space to your liking, even if that means keeping it simple! Your touring coordinator will take you through each of the requested spaces, and will provide a clear understanding of what can be expected on the day of your event, from amenities to caterers, and even parking. Once you’re finished with the tour, we recommend placing a hold on the space you loved most to guarantee its availability when you’re ready to book. Mock invoices and additional information always available upon request.

What is required to book a date?

A signed contract and non-refundable deposit are required to officially book a date and space for your wedding or private event.

How much is the non-refundable deposit?

The non-refundable deposit amount varies according to the space(s) the client chooses to reserve. Deposits can vary from 50%  – 100% of the room rental fee 

What is Rhinegeist’s cancellation policy?

The deposit is non-refundable and there is a tiered cancellation system in place based on how far out the canceled event is. Generally, the fee is equal to the remaining rental fee due, in addition to a percentage of the beverage minimum. 

Cancellation 9 Months to 12 Months Prior to Event – Cancellation Fee Equal to the Remaining Rental Fee plus 25% of the Minimum Spend.

Cancellation 6 Months to 9 Months Prior to Event – Cancellation Fee Equal to the Remaining Rental Fee plus 50% of the Minimum Spend.

Cancellation 2 Months to 6 Months Prior to Event – Cancellation Fee Equal to the Remaining Rental Fee plus 75% of the Minimum Spend.

Cancellation Less than 2 Months Prior to Event – Cancellation Fee Equal to the Remaining Rental Fee plus 100% of the Minimum Spend.

Where can my guests park?

Rhinegeist has a small public lot across the street, that is first come first served. There are also several paid parking options in the area. You can find our parking map here. We also offer valet parking as an add on service. Quotes are available upon request. 

Are the private event spaces handicapped accessible? Is there an elevator?

Yes, all of our private spaces have elevator access and are ADA compliant.

WEDDING FAQ

Do you offer onsite coordination? If so, what services are included and is there an additional charge for this?  Will the coordinator supervise the day of?

Rhinegeist provides an on-site day of Event Coordinator, however if you decide to hire an outside coordinator, extra hands are always welcome! Our event coordinators will assist with creating a detailed timeline of your event, vendor load-in, and be available through the duration of your event to ensure it is running smoothly.

Are we able to take photos around the brewery before our ceremony and/or reception?

 Yes, you are more than welcome to take photos in the public spaces (taproom, rooftop, etc) at any time during normal business hours. We are happy to take you “behind the scenes” for photos as well, however since you will need a Rhinegeist employee escorting you for this, this can be done one hour prior to your ceremony.

How long does a room rental last? 

Each event begins with a minimum of 4 hours. Additional timing can be added on to the event for an additional fee. All events must conclude no later than 11:30 pm. 

Can we get in the night before to host a rehearsal?

In order to respect all clients and events, we are unable to guarantee access to the event space for a rehearsal the evening before. Typically, we are able to find a time the week of your wedding when you can come in for a rehearsal, but this would be confirmed 10 days out when we have a better idea of what our event schedule looks like for that week. Keep in mind, you don’t necessarily have to hold a rehearsal in the space you are getting married, but we do understand that this is ideal so we try our best to work out a time for you to come in. Because of our high volume of bookings, we offer an 11:00 am day before rehearsal. 

Rhinegeist Parking Instructions