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You must be of legal drinking age to enter this site.

FAQ

You have questions, we have answers.

General

Where does Rhinegeist distribute?

Currently, we distribute our beers and ciders in Ohio, Kentucky, Massachusetts, Indiana, Tennessee, Wisconsin, Pennsylvania and Chicago.

If I don’t live in one of those places, can Rhinegeist ship me beer?

Nope! We’d recommend phoning a friend or using an external service (like Tavour!).

Can I host an event at the brewery?

Yes! If you are interested in booking one of our private events spaces, please visit our Private Events page.

Is there food available at the brewery?

Yes! We proudly serve food from OTR Chili, located right downstairs. You are also welcome to bring outside food in with you!

Is there parking available at the brewery?

There is a free parking lot directly across from the brewery entrance, a paid parking lot at the corner of Dunlap St. and Henry St., and limited street parking in the area around the brewery.

Does Rhinegeist have tours?

Tours should be back in action summer 2021!

Can we bring kids into the brewery?

Kids are more than welcome to visit the brewery! All children must be accompanied by an adult at all times, and observe social distancing guidelines.

Are dogs allowed inside of the brewery?

Unfortunately, dogs are not permitted inside the brewery. Given the nature of our business, we need things kept highly sanitary.

Can I purchase kegs through the brewery?

We keep a small inventory of kegs to be sold through our taproom. If you are interested in making such a purchase please email orders@rhinegeist.com so we can confirm the availability and reserve the keg(s).

Do you sell cans through the brewery?

Yes! We sell cans at our taproom merch store. You can also use our Can Finder to find our brews in the market.

Do you offer growler or crowler fills?

Yes! Typically, if a beer or a cider is on tap, it can also be put in a growler or crowler to go (unless otherwise noted at the bar!).

Do you have a public elevator?

Rhinegeist is ADA compliant. We do not have a public elevator, but are happy to accommodate those in need of one using our events elevator! To access this elevator, we request you call the taproom in advance (513-381-1367) or, upon arrival, have someone from your party come up to the taproom and grab a staff member. They will let you in at our events entrance, located directly across from our parking lot. If the events entrance is open, we ask that you DO NOT enter without a staff member, as an event could be in progress.

Are your Fruited Ales (e.g. Bubbles, Wowie) gluten-free?

No. All of our Fruited Ales contain malt product, which is known to contain gluten. This includes Bubbles, Little Bubs, Wowie, Zango and Slangria.

Are your ciders (e.g. Zappy, Swizzle) gluten-free?

Our ciders are not certified gluten-free as they are brewed on equipment shared with beer and may contain malt. We do everything to make sure the cider product stays away from any gluten (i.e. tanks, canning lines, and beer lines are thoroughly cleaned and sanitized before switching between products), but cannot guarantee that it does.

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What is your return and exchange policy?

Unworn items in new condition can be returned or exchanged within 30 days of the original purchase. In order to return items, we need a copy of your original receipt or packing slip. All refunds will be processed to the original form of tender.

Final sale items are not eligible to be returned or exchanged.

If you have any additional questions about the eligibility of your items to be returned or exchanged you can reach out to merchandise@rhinegeist.com.

When making a return or exchange, what is considered “new condition”?

New condition means the item has not been worn (with the exception of trying on), has not been washed, and does not have any residual odors or residues (e.g. pet hair, deodorant stains).

Items are subject to the discretion of the merchandise staff, and can be rejected for return or exchange.

Where can I return or exchange my purchases?

We can process qualifying returns and exchanges at the merchandise booth in our taproom.

If you are not local, we can process returns and exchanges through the mail. Please reach out to merchandise@rhinegeist.com with your order number to find out more about mail-in returns/exchanges.

What do I do if the item I purchased is damaged?

Please get in touch at merchandise@rhinegeist.com. We want every customer to receive merchandise at its top quality. If you are not satisfied with what you purchased please contact us so we can help resolve the issue.

My order hasn’t been delivered yet and my USPS tracking information isn’t helpful, who should I contact?

Please note that once orders have left the brewery they are in the hands of USPS and we cannot guarantee there will not be delays. Reaching out directly to your local USPS branch is a great first step, and we are happy to help you with any additional shipping issues. We handle each shipping issue individually and will help you as best we can.

I’m looking for something that I can’t find in your online or taproom store. Do you have additional items available for purchase?

Everything you see in our taproom and online stores is what we have available for purchase now. If you want to stay up to date on our offerings please follow us on social media and sign up for our newsletter!

Can I have beer shipped to my house?

Unfortunately we cannot ship beer via any postal service. We do offer in store pick up and limited local delivery for all of your beer purchasing needs!

What beer can I purchase in store at the brewery?

All of our current offerings are listed on Untappd and the beer finder page on our website.